Complaints Procedure – Ace Denture

We at Ace Denture do our utmost to ensure that you find our service friendly, helpful, caring and informative. If however you feel the need to make a complaint please be assured that any concern you may have will be dealt with promptly and in the same manner.

If a complaint is made by a patient either in person, by telephone or in writing, the patient will be asked to make an appointment as soon as conveniently possible to see Mr Caira in order that the complaint and cause for concern can be discussed and thereby resolved as soon as is practical.
An initial record of the complaint will be made and Mr Caira will be informed immediately or as soon as possible.
The complaint will be acknowledged in writing within 10 working days.
Records detailing the nature of any complaint made and any actions taken in order to improve our service will be kept.
All patients are covered by our 12 month money back guarantee.

    
 
 
       Posted on Google  
   
   NoRainNoFlowers 
 
 
 
 Trustindex verifies that the original source of the review is Google. My husbands first pair of dentures were fitted by a private dental practice, they never felt comfortable and were always breaking.
I’d heard good things about Ace Dentures and suggested he paid them a visit.
Peter’s advice and skills were first class. My husband has a confident smile with natural looking teeth.
Confident knowing if he has any problems Ace Denture will be there to assist. 😁
  
 
      Posted on Google  
   
   teresa kuempfel 
 
 
 
 Trustindex verifies that the original source of the review is Google. Had to get a repair done on my denture plate as I lost a tooth off of it  . I was seen immediately and the repair was done by a really nice man while I waited for a very reasonable cost . Thanks very much .
  
 
      Posted on Google  
   
   Greg Spurgeon 
 
 
 
 Trustindex verifies that the original source of the review is Google. After going for many years to Ace Dentures for excellent denture repairs, mine finally gave up and couldn't be fixed. What an absolute top job they've done! I've got a new denture with 3 new teeth that were missing down the upper side plus new front teeth. Was very nervous about having It done but they really know what they're doing. Can't recommend highly enough. Thank you very much for such a brilliant service. Deserve all the credit
  
 
      Posted on Google  
   
   Tina Wyatt 
 
 
 
 Trustindex verifies that the original source of the review is Google. Peter is a lovely man. I'm very pleased with my new denture which was very reasonably priced. Thank you Ace!
  
 
      Posted on Google  
   
   Jason S 
 
 
 
 Trustindex verifies that the original source of the review is Google. I was there yesterday getting my top denture repaired very helpful and a great service I'm definitely going back next year to get a hole new top and bottom set of dentures thank you highly recommended
  
 
      Posted on Google  
   
   Ruth Allum 
 
 
 
 Trustindex verifies that the original source of the review is Google. Wonderful service. Thank you Peter for what you did for me. Fully recommend . 😀
  
 
      Posted on Google  
   
   Christine Vaughan 
 
 
 
 Trustindex verifies that the original source of the review is Google. I first met Peter at Ace in the 1980’s. He has made many dentures over the years for me and I’ve always been confident that they would be good. His attention to detail is second to none. I would certainly recommend him.
  
 
      Posted on Google  
   
   Sue Pearce 
 
 
 
 Trustindex verifies that the original source of the review is Google. Absolutely Amazing service lost my front tooth saw Peter on Monday for partial denture ( to include 3 back teeth as well) was ready the next day amazing fit & so  lightweight would recommend to anyone, thank you so much
  
 
      Posted on Google  
   
   joaliff 
 
 
 
 Trustindex verifies that the original source of the review is Google. Dropped my dentures on a hard tiled floor and smashed a tooth off.
A quick phonecall and all was
fixed in 45minutes.
You can't get better service than that.
Thanks.